The Critical Role of Building Trust in Digital Commerce: Dima Raketa

CEO Dima Raketa

DUBAI: With people and organisations having unprecedented access to information and resources in today’s hyperconnected world, online reputation is critical to the success of digital commerce. It is a matter of rise and fall. Building a strong online reputation has become crucial for organizations as they attempt to make meaningful connections with customers and navigate the competitive landscape.
Consultancies such as Reputation House which use new technologies and Artificial Intelligence are capable of tracking, evaluating, strategising, handling online feedback, and ultimately managing the reputation of online brands are playing a vital role in shaping the image online.

The highly professional partners of these specialized firms do realise the critical role of building trust in digital commerce and leave this task to these firms. It lets and gives them time and energy to focus on the business growth.

Dima Raketa, Chief Executive Officer of Reputation House, says: “When we landed in Dubai from Hong Kong and the USA, we found a dearth of knowledge and awareness about online image. We are trying hard to convey to the UAE masses that it is vital to be aware of it. After two years, we are happy to see that Reputation House is gradually contributing to this awareness and hence the growth of the Online Reputation Management market.”

He added: “In the remote and WFH environments, consumers rely on online reviews, ratings, mentions and testimonials to gauge the trustworthiness of products and services. A strong online reputation serves as a testament to a company’s commitment to quality, integrity, and customer satisfaction, fostering trust and confidence among potential buyers.

Influencing Purchase Decisions
Numerous studies show the profound impact of online reputation on consumers’ purchasing behaviour. Positive reviews and endorsements can significantly influence buying decisions, while negative feedback can deter prospective customers and undermine sales conversions. By actively managing their online reputation, businesses can shape perceptions, sway decisions, and drive (sales) growth.

Robust Online Presence
A robust online reputation not only attracts new customers but also enhances awareness in the digital realm. On digital clouds, positive reviews and social endorsements serve as powerful marketing tools, amplifying engagement across various platforms. By harnessing the power of word-of-mouth marketing, businesses can effectively amplify their online presence and cultivate a loyal customer base.

Mitigating Online Fraud
In today’s world, online fraud risks abound. Proactive cybersecurity measures enable businesses and individuals to mitigate or eliminate and risks of these frauds.

As the landscape of digital commerce continues to transform, the significance of online reputation is poised to rise. By emphasizing the management of reputation, fostering positive relationships online will result in delivering experiences driven by value.